server

The Sign Isn’t There to Decorate the Entrance

There’s a little ritual that plays out almost every time I’m at my local hangout – and it gets worse when the tourists show up. It starts with two signs. One is a sandwich board outside. The other sits right where the host usually stands. Both say exactly the same thing in large, impossible-to-miss letters:Continue reading “The Sign Isn’t There to Decorate the Entrance”

The Importance of Treating Your Restaurant Server Well: 6 Key Tips

I was in a packed restaurant the other day with some friends and noticed, at a table nearby, a server getting lambasted by a customer because the service was slow, and their expectations weren’t being met. The server, we will call her Chelsea, was close to tears and while the hardened among us would say,Continue reading “The Importance of Treating Your Restaurant Server Well: 6 Key Tips”